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How do I connect my smartwatch to the app
  1. Activate the watch by connecting it to the charging cable for the first time.
  2. Download the VeryFit app from Google Play (Android) or the App Store (iOS).
  3. Open the app, register an account, and follow the prompts to connect:
  • Scan the QR code on the watch screen, or
  • Search for the watch via Bluetooth within the app.
Why is my watch not receiving notifications
  1. The watch and app are disconnected.
  2. Do Not Disturb mode is enabled on the watch, which disables notifications and vibrations.
  3. Notifications are not enabled in your phone's settings for the VeryFit app.
Why does my smartwatch battery drain quickly

Battery drain can occur due to:

  1. Using high-power chargers instead of the recommended 5V charger.
  2. Enabling features like continuous heart rate monitoring or workout mode for extended periods.
  3. Incorrect first-time activation. Fully drain the battery and charge it for at least 3 hours initially. Normal usage typically lasts 5–7 days, depending on usage patterns.
What are the charging cable specifications

The smartwatch uses a magnetic charging cable with a 5V/1A specification.

What are the key features of the “1-Wear” smartwatch

The 1-Wear smartwatch is designed to make life easier and healthier, featuring Bluetooth calling, 100+ sports modes, advanced health monitoring (heart rate, blood oxygen, HRV stress, sleep), personalized health reminders, over 150 stylish watch faces, automatic activity tracking, AI voice assistant, menstrual tracking, and remote control for photos and music.

What additional featuresare available when I connect the smartwatch to the Momax Wear App

Pairing your smartwatch with the Momax Wear App unlocks its full potential, including professional health reports, in-depth fitness data analysis, GPS tracking for sports, personalized health and fitness guidance, scientific sleep management, AI assistant support, and access to over 150 customizable watch faces.

How can I avoid skin irritation from the wristband
  1. Ensure the wristband is clean and dry.
  2. Avoid wearing the band too tightly; leave enough space for one finger to fit between your wrist and the band.
  3. Take breaks from wearing the watch to allow your skin to breathe.
  4. Consider switching to a hypoallergenic material if irritation persists.
What are the best practices for wearing the smartwatch
  1. Wear the watch snugly but not tightly, about two finger-widths away from your wrist joint.
  2. Keep the watch clean and dry.
  3. Remove the watch periodically to prevent moisture buildup and skin irritation.
What is the waterproof rating of the “1-Wear” smartwatch

The SW1S and SW2S models are rated IP68, while the SW3S model is rated 3ATM.

What’s the difference between IP68 and 3ATM waterproof ratings

An IP68 rating means the watch is fully dustproof and can handle prolonged immersion in water beyond 1 meter under specific conditions. Meanwhile, 3ATM indicates the watch is resistant to water pressure up to 3 atmospheres (roughly 30 meters underwater), offering enhanced protection for everyday activities like swimming.

Is the watch suitable for swimming

Yes, but it should only be used in Pool Mode. Open water swimming is not supported, and the device calculates distance based on stroke detection. To ensure accuracy:

  1. Minimize pauses during swimming.
  2. Use consistent swim techniques.
How can I maintain the water resistance of my watch
  1. Avoid exposing the watch to hot water, steam, or soap.
  2. Rinse the watch with fresh water after exposure to saltwater or chlorine.
  3. Do not press buttons underwater to prevent water ingress.
How to Download the Momax Sense App
  • Android: Search "Momax Sense" on Google Play.
  • iOS: Search "Momax Sense" on the App Store. Alternatively, scan the QR code on the product packaging or manual.
Why can't my ring connect to the app
  1. Charge your ring and forget the ring in your phone's Bluetooth settings.
  2. Turn Bluetooth off and on, then retry connecting in the app.
  3. If the issue persists, repeat the steps above.
How to bind the ring with the app
  1. Open the Momax Sense App.
  2. Place the ring on the charger to activate it.
  3. Ensure Bluetooth is enabled on your phone.
  4. Tap "Add a device" and select your ring when it appears.
  5. Wait for the automatic connection and complete the profile setup.
How to charge my ring
  1. Align the ring's charging points with the charger pins.
  2. The red light will stay on or flash when charging starts.
  3. The green light will appear when fully charged.
 Why isn't the battery percentage updating during charging

The battery percentage updates gradually due to constant voltage charging. Continue charging, and the level will refresh when you reopen the app.

How to measure heart rate with the ring
  1. Wear the ring correctly on your index finger with the sensor facing inward.
  2. The ring measures heart rate automatically every 20 minutes. For manual measurement, go to the "Status" page in the app and tap "Measure Now."
Why isn't my sleep data updating in the app
  1. Ensure the ring is charged and worn correctly during sleep.
  2. The app updates sleep data automatically when connected the next day.
How to measure blood oxygen with the ring
  1. The ring measures blood oxygen automatically every 2 hours.
  2. For instant measurement, go to the "Status" page in the app and tap "Measure" on the Blood Oxygen card.
How to control music with the ring
  1. Enable "Smart Touch" in the "Me" section of the app and select "Music."
  2. Long press to play/pause, swipe up/down to switch tracks.
  3. If touch controls become inactive, perform a long swipe followed by a double tap to reactivate.
How to take photos or videos with the ring
  1. Enable "Smart Touch" in the "Me" section of the app and select "Take Photo/Video."
  2. Open your phone's camera app and long press the ring's touch area to capture.
How to use the ring for presentations
  1. Disconnect the ring from your phone and connect it to your computer via Bluetooth.
  2. Enable "Smart Touch" in the app and select "Slideshow."
  3. Swipe up/down on the ring to switch slides.
How to wear the ring correctly

Wear the ring on your index finger with the sensor's red light positioned on the inner side of your finger.

How to enable the SOS emergency feature
  1. Set up SOS contacts in your phone settings.
  2. Enable "SOS Emergency" in the "Life" section of the app.
  3. Trigger SOS by long swiping and double tapping the ring's touch area 5 times, or tapping your hand wearing the ring on a surface 10 times.
How to check for ring firmware updates

Go to "Me" > "My Ring" > "Ring Firmware Update" in the app. Tap "Check for Updates" to see if a new version is available.

Can I modify or cancel myorder after it’s placed

Once 12 hours have passed since your order was placed, we can no longer modify or cancel it. Please double-check your order before finalizing your purchase.

Do you offer free shipping

Smart rings and watches contain Lithium Ion batteries and require special shipping arrangements, so they are not eligible for free shipping. Shipping costs will be calculated at checkout.

What is the estimated delivery time for my order?

Standard shipping typically takes 7-14 business days, depending on the destination. Expedited shipping usually takes 3-8 business days.

Will I need to pay customs duties or taxes

Some countries may charge import taxes, duties, or customs fees, which are determined by your local customs office. These charges are not included in the payment made to us.

Do your products come with a warranty

Our smart rings and watches come with a 1-year warranty covering manufacturing defects. The warranty does not cover physical damage, water damage beyond rated resistance, unauthorized repairs, or normal wear and tear.

What should I do if my product is faulty or incorrect

If your product is faulty or if you received an incorrect item, you can return it within 30 days for a refund. Please contact our customer service team for return authorization.